Shipping, Exchange or Refund

Online Returns

Full priced items may be returned for a refund or exchange as long as the item is returned within 14 days of you receiving the product. Items need to be returned in their original condition. As stated below:

• Items must not be worn, altered or washed.
• Items must have all tags and packaging attached.
• Footwear must include the original shoe boxes in their original condition, without postal labels.
• Please note, we cannot accept returns on swimwear or lingerie.
• Please note, we cannot accept returns on earrings.
• Please note, we cannot accept returns on make-up or skin care products due to hygienic reasons.
• Please note, we will not accept returns if the returns tag is not attached

Any item that does not meet the above requirements will not be accepted..

Please choose carefully when purchasing, sale or discounted items cannot be returned, refunded or exchanged, these are for final sale.

Shipping and handling charges are not refundable. The return of the item is at your cost and responsibility.

Return Process

Email tomorrownz@gmail.co.nz with your intent to return, using your order number as your reference.

• Complete the return from provided with your order.
• Securely repackage your items.
• Send your return goods to Tomorrow, 189 The Strand Whakatane, 3120, Bay of Plenty New Zealand.
• Ship your package using a traceable, insured shipping method. Tomorrow cannot accept responsibility for packages that we do not ship.
• Please allow 7 business days from the time we receive your return for it to be processed.
• If you have received a free gift with your purchase, this will need to be returned along with your purchase.
• Packages received at Tomorrow after the return time frame window specified above will not be accepted and will be sent back to you.

In store Returns

This returns policy applies to purchases made in-store only. We will happily exchange any full-price garment within 14 days of purchasing. Items must be returned in their original condition with tags still attached, along with the sale receipt. Unfortunately we do not offer refunds on change of mind purchases. Additionally, no exchanges, refunds or credit notes will be given on sale or discounted items.

Faulty Item

If the garment purchased is faulty, we will take all steps to fulfill our obligations under the Consumer Guarantees Act. If the problem is minor, and can be fixed, Tomorrow will arrange for the repair of the goods in a timely manner.

If the problem can’t be fixed, or can’t be put right within a reasonable time, or is substantial, we will:

• Provide a replacement of the same type and similar value.
• At times this will involve liaising with overseas suppliers to ascertain whether a replacement is available, we believe a reasonable timeframe for this is 3 weeks.
• Or a full refund of your purchase price.
• A refund may take up to 5 working days to action, payment confirmation can be emailed through upon request.

Note: “Substantial” means:

• A reasonable consumer wouldn’t have bought the goods if they’d known about the fault.
• The goods are significantly different from their description, sample or demonstration model.
• The goods are substantially unfit for purpose.
• The goods are unsafe.

Shipping

Shipping is only available within New Zealand and is free on orders over $100, NON-signature service using New Zealand Couriers. Use your supplied tracking number anytime to see your parcel's progress here, New Zealand Courier Track & Trace. Please allow an extra 1-3 days for rural delivery.

Click and collect

We offer click-and-collect from our store, please tick the box at the checkout and we will have your order ready for you. You will receive an email notification once your item(s) is ready for collection at your chosen store.